Warranty Information | 15-Year Frame Guarantee

What Warranty Comes with My Purchase?

For made-to-order sofas, chairs, sofa beds, and other upholstered furniture, the frame is covered by a 15-year guarantee from the date of delivery.

Your chosen leather or fabric is guaranteed for 1 year.

Additionally, we offer an optional 5-year accidental damage warranty for extra peace of mind, available at an additional cost of £50 per seat. For example, a 2.5-seater would be £125. Please see below for more details.

What is this type of extended insurance?

This insurance policy is designed for those who wish to insure their furniture against accidental staining, accidental damage and structural defects. It is a stand-alone policy and you should use the information below to establish if this policy is right for you. If you have existing policies that give the same cover elsewhere, you will need to consider whether you may be paying for duplicate cover.

What is insured?

Accidental staining and accidental damage provides cover for
specific accidental events.

Accidental staining from any substance including, but not limited to:
✔ Food ✔ Drinks ✔ Cosmetics ✔ Ink ✔ Paint

Accidental damage including, but not limited to:
✔ Rips ✔ Tears ✔ Burns ✔ Scratches ✔ Punctures ✔ Scuffs
✔ Dents ✔ Chips ✔ Heat ring(s)
✔ Breakage of glass components
✔ Breakage of frame components

Structural defects including, but not limited to:
✔ Defects to frames
✔ Defects to fabric materials such as fraying
✔ Peeling of the finish on solid wood
✔ Bending and breakage to metal components
✔ Excessive loss of resilience to cushion interiors
✔ Defects to mechanical, electric recliners and components
✔ Broken zips, castors, and buttons
✔ Separation of seams and stitching
✔ Lifting or peeling of leather and vinyl
✔ Broken springs and excessive stretching of webbing

Valid claims will be settled by cleaning or repairing the damaged
product. If parts are required, these will be sourced using the
original specification of the product. If the product cannot be
cleaned or repaired, we will provide an alternative settlement.

What is not insured?

✘ Damage caused deliberately by you or any person;

✘ Any damage resulting from wear and tear;

✘ The gradual accumulation of damage or staining, accidental or
otherwise;

✘ Structural defects in products manufactured with a defective

design or specification and subject to a manufacturer recall;

✘ Changes in colour or damage to of any part of the product
caused by sunlight, perspiration, natural hair and body oils or
wear and tear;

✘ Accidental staining or accidental damage caused by the use
of incorrect or inappropriate cleaning products or cleaning
methods;

✘ Damage caused by any animal other than your pet(s);

✘ Structural defects first discovered before the expiry of the
manufacturer’s guarantee period.

This is not a general cleaning or maintenance contract. As such,
cover is not provided for staining or damage, accidental or
otherwise, which has occurred or accumulated over a period
of time.

For full details of all exclusions, please refer to the Terms and
Conditions.

Where Am I Covered?

✔ You are covered in the United Kingdom, Channel Islands, and the Isle of Man.

What Are My Obligations?

• Take all reasonable precautions to safeguard the product and prevent loss or damage.
• Maintain the product in accordance with the manufacturer’s instructions.
• Report any claim as soon as possible, and no later than 28 days after noticing the damage, as stated in your terms and conditions.
• Provide accurate and complete information when applying for cover under this policy.

Are There Any Restrictions on Cover?

! You must be 18 or older at the time of purchase.
! You must be a resident of the UK, Channel Islands, or Isle of Man.
! The product(s) purchased must have a total value of no more than £20,000.
! The product must be used for domestic purposes only.
! Your product must be new and free from damage at the start of this policy.
! This insurance cannot be transferred to another person.
! The value of a repair or alternative settlement will not exceed the original purchase price of the product.

If you have any further questions about our warranty, feel free to contact us on 0161 736 5733. Our team will be happy to assist you.